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Activate POS – Could not resolve identity

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This might not be the most breaking news blog post I’ve done, but the question once in a while pops up so I guess it has some relevans.

When activating a POS (being either C or M) in a newly installed environment you can end up with this error:

“DA1023 – Could not resolve identity. The Azure AD account is not mapped to an employee in Retail headquarters”

IdentityNotResolved.png

What’s missing is the relation between the Azure AD account you typed in in the activation login and a worker in Dyn365O. To fix this go to workers:

OpenWorkersForm.png

Locate the worker you’d like to associate your AAD account with. In this case we pick Emma:

FindTheWorker.png

On the Retail ribbon pick “Associate existing identity”:StartAssociation.png

Select the AAD account:

FindAADUser.png

 

Verify that the worker and the AAD account is linked:

VerifyAssociation.png

Go back to the installer and click Retry:IdentityNotResolved.png

That should bring you passed the error.


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