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CSS Global support incident closure procedure for AX2012 cases involving external hotfix release

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Process:
Support case will be archived for AX2012 incidents involving a hotfix at the time bug information is available in Lifecycle Services (LCS)

Example:
AX2012 support case created
Case is researched and found a code change is required by Microsoft
Hotfix request is created
Hotfix request is triaged and accepted, hotfix request is an in active state
Hotfix request information is available in LCS (at this point case is archived)
LCS link is provided for continued review of hotfix status
– Information is LCS contains status of bug
– Active (1 of 3)
– Investigating a fix (2 of 3)
– Quality Assurance (3 of 3)
– Conclusion of quality assurance results in hotfix release
– Capability for external notification of hotfix release by providing email information

LCSExampleNotification

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