If you are getting below error while trying to do a PITR from Production to one of your Sandbox environment, and getting below or similar error message
Error message:
Sorry, unable to start this operation. Please try again or contact support if the issue persists.
Session ID 3820sdfgsdff-a2c9-4345dsfgc-96e4-f1easdfg3d28sdf712
Search timestamp 2025-06-09T21:03:07.468Z
23.011.115.942-b25fa8ee-stable at ProdDemoTest
Possible Reason:
You are trying to restore very recent backup which might be still in progess, for example, you at 10:05 AM , you are trying to restore a Production backup of 10:00 AM.
Solution:
Try to choose at least two hours earlier time to do PITR.